README
Helpy: A Modern Helpdesk Platform
Helpy is a modern help desk platform written in Ruby on Rails and released under the MIT license. The goal of Helpy is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Sponsor/Support Helpy
Helpy is licensed under the MIT license, and is an open-core project. This means that the core functionality is 100% open source and fully hackable or even re-sellable under the MIT license. See the features comparison below to understand what is included.
Helpy is a large system and cannot exist purely as a hobby project. If you use it in a money generating capacity, it makes good sense to support the project financially or by becoming an official sponsor or supporter.
https://www.patreon.com/helpyio
Open Source Features
Helpy is an integrated support solution- combining and leveraging synergies between support ticketing, Knowledgebase and a public community. Each feature is optional however, and can be easily disabled.
- Multichannel ticketing: Integrated with inbound email via Sendgrid, Mandrill, Mailgun, etc.
- Knowledgebase: Full text searchable and SEO optimized to help users answer questions before they contact you.
- Mobile-friendly: Support requests come at all times, and Helpy works on all devices out of the box so you can delight customers with prompt answers, from anywhere and at anytime!
- Community Support Forums: Customers and Agents can both answer questions in a publicly accessible forum, and vote both threads and replies up or down accordingly.
- Embed Widget: Helpy Includes a lightweight javascript widget that allows your users to contact you from just about anywhere.
- Multi-lingual: Helpy is fully multi-lingual and can provide support in multiple languages at the same time. Currently the app includes translations for 19 languages and is easy to translate.